This restaurant caters to children offering balloons, crayons and paper, so it can be quite noisy with lots of screaming children. You'll also have the unappetizing view of food all over the floor since the staff and parents don't pick it up as shown above. The interior decor use to be bright and cheerful, now the walls are pained a unappetizing dark grey and they have most of the blinds closed. It's such a shame because we use to enjoy frequenting this restaurant particularly this location. The Cary location always smells like they are burning the burgers, so we stopped going to that location years ago.
The waiter was overly attentive to the point of being annoying. For instance, asking if everything was ok when all we had were soft drinks and we were waiting for our food. He visited our table too often and lingered. He even asked "how's it going ladies" and then apologized saying that five times prior the customers sitting at our booth were all ladies. He also went on a long speech about how to fill out the survey to rate his performance. He was disrespectful of our time. I also don't like how you have to pay for your order at the table now. I notified the waiter that we would be using my free Happy Birthday Burger Coupon and he failed to wish me a Happy Birthday. This is one franchise we will be taking off our list and will not be returning. While the ratings for this franchise are only three out of five stars, we thought since previously we had decent experiences we would give it a try only to realize how accurate those ratings are. It's such a shame, because Hubby use to love to go there for their burgers. I also loved their Fish & Chips, the Croissant Sandwich and we both loved their chocolate milkshake. Now it seems to keep profits up they are making the portions smaller and increasing the prices. It's now nothing more than a fast food joint without the fast service or the decent prices. At least at fast food restaurants they keep the floor and tables clean.